Order Processing Policy

Processing Times

Orders are processed within 1–2 business days of being placed (Monday to Friday, excluding UK public holidays). Orders placed after 2pm, or over a weekend or public holiday, will begin processing on the next available business day.

Order Confirmation

Once you place an order, you'll receive an automatic confirmation email. This confirms we've received your order, but processing begins shortly afterwards as outlined above.

Stock Availability

We aim to keep our website accurately updated with stock levels. In the rare event that an item you've ordered is unavailable, we'll contact you promptly to offer a substitute, a delay until restocked, or a full refund.

Order Verification

To protect our customers from fraud, we may occasionally carry out additional verification checks on certain orders before processing. This may involve contacting you directly for confirmation.

Dispatch and Handover to Courier

Once processed, your order is handed over to our courier partner for delivery. You'll receive a dispatch confirmation with tracking information at this point. For delivery timeframes, please see our Shipping Policy.

Amending an Order After Placement

If you need to make a change to your order — such as your delivery address or the items ordered — please contact us as soon as possible at support@skinique.co.uk. We can only make amendments if your order hasn't yet entered processing or been dispatched.

Contact Us

If you have any questions about the status of your order, please contact us:

Email: support@skinique.co.uk Phone: +44 7828 752989 Address: Skinique, 11 Billing Pl, London SW10 9UR, United Kingdom