Privacy policy

Who We Are

Skinique ("we", "us", "our") is a UK-based skincare brand operating skinique.co.uk. This policy explains how we collect, use, and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Skinique, 11 Billing Pl, London SW10 9UR, United Kingdom Contact: support@skinique.co.uk

Information We Collect

We may collect the following types of information:

  • Contact and delivery details — name, address, email address, phone number
  • Order and payment information — order history and payment confirmation (full card details are handled directly by our payment processor; we never see or store them)
  • Technical data — IP address, browser type, device information, and pages visited, collected via cookies and similar technologies
  • Marketing preferences — if you choose to subscribe to our newsletter
  • Customer service correspondence — emails or messages you send to our support team

Legal Basis for Processing

We process your personal data because it is necessary to:

  • Perform our contract with you (processing and delivering your order, providing support)
  • Comply with a legal obligation (such as tax and accounting records)
  • Pursue a legitimate interest (such as fraud prevention and improving our services), where this doesn't override your rights
  • Fulfil your consent, where you've opted in (such as marketing emails or non-essential cookies)

How We Use Your Information

We use your personal data to:

  • Process, ship, and support your order
  • Send order-related communications, such as confirmations and delivery updates
  • Respond to customer service enquiries
  • Send marketing emails, only where you've opted in — you can unsubscribe at any time
  • Improve our website and prevent fraud
  • Meet our legal and tax obligations

Who We Share Your Data With

We only share personal data where necessary, with:

  • Our e-commerce platform provider, to operate our store
  • Our payment processor, to securely process payments
  • Our shipping and courier partners, to deliver your order
  • Email marketing providers, only for subscribers who have opted in
  • Analytics providers, generally in aggregated or anonymised form

We do not sell your personal data to third parties.

International Data Transfers

Some of our service providers may process data outside the UK or European Economic Area. Where this occurs, we rely on appropriate safeguards, such as Standard Contractual Clauses, to ensure your data remains protected to UK GDPR standards.

Data Security

We use reasonable technical and organisational measures, including encrypted checkout and restricted access to customer data, to protect your personal information. While no online system can be guaranteed 100% secure, we take data protection seriously and review our practices regularly.

Cookies

We use cookies and similar technologies to operate our website, remember your preferences, and understand how our site is used. For full details, please see our Cookie Policy.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including meeting legal and tax obligations (typically up to 6 years for financial records), after which it is securely deleted or anonymised.

Children's Privacy

Our website is not directed at children under the age of 18, and we do not knowingly collect personal data from children.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data, in certain circumstances
  • Object to or restrict certain types of processing
  • Withdraw consent for marketing communications at any time
  • Request your data in a portable, machine-readable format

To exercise any of these rights, email support@skinique.co.uk. If you're unhappy with how we've handled your data, you have the right to complain to the UK Information Commissioner's Office (ico.org.uk).

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: support@skinique.co.uk Phone: +44 7828 752989 Address: Skinique, 11 Billing Pl, London SW10 9UR, United Kingdom