Shipping policy
Order Processing
All orders are processed within 1–2 business days (Monday to Friday, excluding UK public holidays). Orders placed after 2pm, or on a weekend or public holiday, will begin processing the next business day. You'll receive a confirmation email once your order has been dispatched, along with tracking information where available.
Shipping Methods and Delivery Estimates
We offer the following shipping options within the UK:
Standard Shipping — Free, estimated delivery of 7–11 business days from dispatch.
Express Shipping — £7.99, estimated delivery of 5–7 business days from dispatch.
These timeframes are estimates, not guarantees, and are counted from the date of dispatch rather than the date the order was placed. Delivery may occasionally take longer during busy periods such as Black Friday or the Christmas season, or due to circumstances outside our control.
Order Tracking
Once your order has shipped, you'll receive an email containing a tracking link. This allows you to follow your parcel's progress to your door.
Delivery Area
We currently ship within the United Kingdom only. If you're based outside the UK and would like to place an order, please contact us at support@skinique.co.uk before ordering, and we'll advise whether this is possible.
Delays
While we aim to meet our estimated delivery windows, delays can occasionally occur due to courier volume, adverse weather, or other circumstances beyond our control. If your order is significantly delayed, please contact us and we'll investigate on your behalf.
Incorrect Addresses
Please check your delivery address carefully at checkout. We are not responsible for orders delayed or lost due to an incorrect address provided by the customer, though we will do our best to assist with redirecting a parcel where possible. If you notice an error shortly after ordering, contact us immediately at support@skinique.co.uk and we'll try to correct it before dispatch.
Lost Parcels
If your order hasn't arrived within 14 days of the estimated delivery window, please contact support@skinique.co.uk. We'll investigate with our courier and arrange a replacement or refund where appropriate.
Courier Responsibilities
Our courier partners are responsible for delivering your parcel safely and within the estimated timeframe. Where a courier is unable to deliver — for example, if no one is available to receive the parcel — they will typically leave redelivery or collection instructions.
Customer Responsibilities
To help ensure smooth delivery, please:
- Provide a complete and accurate delivery address at checkout
- Ensure someone is available to receive the parcel, or provide safe-place delivery instructions where offered
- Check tracking updates and respond promptly to any courier redelivery notices
Multiple Items
If your order contains multiple items, they may occasionally be shipped separately depending on stock location. This won't result in any additional shipping charges to you.
Contact Us
If you have any questions about your delivery, please contact us:
Email: support@skinique.co.uk Phone: +44 7828 752989 Address: Skinique, 11 Billing Pl, London SW10 9UR, United Kingdom