Warranty Policy
Our Warranty Cover
We want you to feel confident in the quality of your Skinique purchase. Our LED devices are covered by a 12-month warranty against manufacturing faults, starting from the date of purchase.
What Is Covered
Our warranty covers:
- Manufacturing defects affecting normal function
- Faults arising from normal, intended use of the device
- Components failing prematurely under standard usage conditions
What Is Not Covered
Our warranty does not cover:
- Accidental damage, including drops, cracks, or water damage beyond stated resistance
- Damage caused by misuse, improper storage, or failure to follow the included instructions
- Normal wear and tear, including battery capacity naturally reducing over time
- Unauthorised repairs or modifications carried out by anyone other than Skinique or an approved technician
- Cosmetic wear that doesn't affect the device's function
How to Make a Warranty Claim
If you believe your device has a fault covered under warranty, please contact us at support@skinique.co.uk with:
- Your order number
- A description of the fault
- Photos or a short video showing the issue, where possible
Our team will review your claim and advise on next steps, which may include a repair, replacement, or refund, depending on the circumstances.
Your Statutory Rights
This warranty is offered in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015. If you receive a faulty item, you may also be entitled to a repair, replacement, or refund under consumer law, regardless of this warranty.
Contact Us
Email: support@skinique.co.uk Phone: +44 7828 752989 Address: Skinique, 11 Billing Pl, London SW10 9UR, United Kingdom