Contact information

We're Here to Help

Whether you have a question about an order, need advice on choosing a product, or just want to say hello, our UK-based team is happy to help.

Customer Support

Email: support@skinique.co.uk Phone: +44 7828 752989 Business hours: Monday–Friday, 9:00am–5:00pm (excluding UK public holidays) Response time: We aim to reply to emails within 1–2 business days.

Our Address

Skinique 11 Billing Pl London SW10 9UR United Kingdom

Please note: this is our registered business address. For returns, please contact us first so we can confirm the correct process.

Order Support

Have a question about a recent order — delivery, tracking, or an item that arrived faulty? Email us with your order number and we'll get it sorted as quickly as we can.

Returns Support

Need to start a return or exchange? Email support@skinique.co.uk with your order number and the reason for your return, and we'll guide you through the next steps. Full details are available on our Refund Policy page.

Wholesale Enquiries

If you're interested in stocking Skinique products or discussing a wholesale partnership, email us at support@skinique.co.uk with a brief introduction to your business, and we'll get back to you.

Media Enquiries

For press or media enquiries, please email support@skinique.co.uk with "Media Enquiry" in the subject line, and our team will respond as soon as possible.

Get in Touch

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Looking for a Quick Answer?

Many common questions — about shipping, returns, product safety and more — are answered on our FAQ page. It's often the fastest way to get the information you need.

A Real Team, Ready to Help

We're a small UK team, not an automated call centre, and we'd genuinely rather take the time to answer your question properly than rush you off the phone. However you choose to reach us, we look forward to hearing from you.